Shipping Policy

Last updated: October 19, 2026

Thank you for shopping with Luban House. This policy explains our shipping procedures, delivery times, charges, and your rights as a customer.

1. Order Processing

Orders are generally processed within 1 business day, excluding weekends and public holidays, unless otherwise stated on our website.

Orders placed after noon or during weekends and holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Processing time is separate from the estimated delivery time.

2. Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery estimates begin once your order has been dispatched and may vary depending on your location, the shipping carrier, customs procedures where applicable, and other circumstances.

We aim to deliver orders within the estimated timeframe. However, delivery estimates are not guarantees of a particular arrival date unless expressly agreed.

Under applicable consumer law, unless a different delivery period has been agreed, goods must be delivered without undue delay and no later than 30 days after the contract is concluded.

If an order is delayed beyond the agreed or legally required delivery period, customers retain their statutory rights, including the right to request delivery within an appropriate additional period and, where legally permitted, cancel the contract and receive a refund.

3. Shipping Costs

Luban House uses flat-rate shipping charges based on the delivery destination.

Applicable shipping charges are displayed at checkout before payment.

Shipping within Hungary

Free standard shipping is available on eligible orders of 23,100 HUF or more, according to the order value and eligibility displayed at checkout.

Orders below this threshold are charged the applicable flat shipping rate shown at checkout.

Shipping to Other Destinations

Shipping to other available destinations is charged at the applicable flat rate displayed at checkout.

Shipping charges are not calculated according to package weight under our current shipping arrangements.

Any applicable shipping discounts or promotional offers will be displayed before the customer completes their purchase.

4. European Union Shipping, Taxes & Customs

Luban House operates from Hungary, a member state of the European Union.

For products dispatched from Hungary that are already in free circulation within the EU, deliveries to other EU member states generally do not involve additional customs duties or import VAT charges upon delivery.

Any VAT applicable to the sale will be handled in accordance with relevant tax laws and reflected in the price or checkout information as required.

Certain territories may have special customs or tax arrangements, and additional requirements or charges may apply.

Any applicable charges will be disclosed as required by law before the customer completes the purchase.

5. Shipping Outside the European Union

For deliveries to countries outside the European Union, including the United Kingdom, Switzerland, and Norway, customs procedures, import taxes, VAT, and carrier handling charges may apply.

The applicable amounts and how they are collected depend on the destination country's regulations, the value and nature of the goods, and the selected shipping method.

Where Luban House is legally required to collect destination-country taxes at checkout, we will do so.

Where import charges are legally payable by the recipient and are not prepaid by Luban House, the customer may be required to pay those charges before or upon delivery, provided they have been properly disclosed before purchase.

Any duties or taxes collected by Luban House will be displayed at checkout.

Customs clearance procedures may affect delivery times.

6. Shipping Destinations

Luban House offers shipping to the following destinations, subject to availability at checkout.

European Union:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Other European Destinations:

Norway, Switzerland, and the United Kingdom.

Available shipping options and charges will be displayed during checkout.

If no shipping method is available for your destination, please contact us before placing an order.

7. Order Tracking

Once your order has been dispatched, we will email you a shipping confirmation containing tracking information, where supported by the carrier.

Tracking information may take some time to become available after dispatch.

If you experience difficulties tracking your order, please contact us for assistance.

8. Address Accuracy

Customers should ensure their shipping information is accurate and complete before submitting an order.

If you notice an error, please contact us at thelubanhouse@gmail.com as soon as possible.

We will make reasonable efforts to correct the address before dispatch.

Once a package is in transit, address changes may be restricted by the shipping carrier.

If delivery fails because of incorrect information supplied by the customer, additional reasonable shipping costs may apply where permitted by law and properly disclosed.

9. Lost, Damaged, or Delayed Packages

Luban House is responsible for delivering goods in accordance with applicable consumer-protection law.

Where Luban House arranges delivery to a consumer, the risk of loss or damage remains with Luban House until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

If a customer independently commissions a carrier not offered by Luban House, the risk generally transfers when the goods are handed over to that carrier.

If an order is lost, damaged, or significantly delayed, please contact thelubanhouse@gmail.com with your order number and a description of the issue.

We will investigate the matter with the delivery provider and provide the appropriate remedy under applicable law, which may include replacement, delivery within an appropriate additional period, or a refund.

Customers are not required to resolve disputes directly with our shipping providers before exercising their statutory rights against Luban House.

10. Order Changes & Cancellations

Customers may submit an online cancellation request through their Luban House customer account within 15 minutes of placing an order, subject to the order remaining eligible for cancellation.

After the online cancellation window has expired, customers may contact thelubanhouse@gmail.com to request a cancellation or order modification.

We will try to accommodate requests where possible.

Once an order has been dispatched, modifications may no longer be possible.

However, the 15-minute online cancellation window does not limit statutory consumer withdrawal rights.

Consumers may exercise their statutory right of withdrawal by providing a clear statement, including by email, before delivery or within the applicable 14-day withdrawal period following delivery.

Further information is available in our Return & Refund Policy.

11. Contact Information

For questions about shipping, delivery, or your order, please contact us.

Trading name: Luban House
Legal seller: Adam Abbes, sole proprietor
Business address: Csalogány utca 6–10, 1015 Budapest, Hungary
Business tax number: 92491177-1-41
Website: https://thelubanhouse.com
Email: thelubanhouse@gmail.com
Telephone: +36 70 349 0601

We aim to respond to shipping-related inquiries as promptly as possible.